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Policies

Gender Accuracy Policy:

ZB²C Hatchery strives for 100% accuracy when sexing our chicks. However, we are dealing with live animals and an error may occur. To cover those instances, ZB²C Hatchery offers a 100% Gender Accuracy Policy effective for birds hatched after 01/01/2021.

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  • We will refund or issue store credit for the price of the chick(s) sent of the wrong gender.

  • Sexing errors must be reported between 10 and 20 weeks via call, chat, or email. A photograph may be requested.

  • At no time will a credit amount exceed the original purchase price.

48 Hour Livability Policy:

ZB²C Hatchery strives for 100% healthy chicks upon receipt. If you experience a loss or injured chick, we will issue a refund, store credit, or offer a replacement for properly cared for losses within the first 48 hour period.

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  • Extra chicks may be included on orders of 10 or more and are intended to cover any losses should they occur.

  • Report your total losses promptly at the end of the 48 hour period via chat, email, phone.

  • At no time will a credit amount exceed the original purchase price.

  • If a loss should occur on the replacement order, we will issue you a refund or store credit. This is in consideration of working with live animals and the occasional delivery route that may not be optimal for their well being.

Product Quality Policy:

ZB²C strives for 100% accuracy on your order, as well as chicks free from physical defects. 

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  • Missing chicks, wry neck, and curled toes must be reported within 48 hours

  • Cross beak must be reported within 2 weeks.

  • Notify ZB²C via call, chat or email. A photograph may be requested.

  • We will issue a store credit or refund for the chicks.

  • ZB²C will not guarantee any issues resulting from improper nutrition or care. We also do not guarantee egg color, feather presentation  or percentage of males and females on orders of straight run.

  • At no time will a credit amount exceed the original purchase price.

Payment Methods

- Credit / Debit Cards (additional 7% will be added to cover processing fees)
- PAYPAL

- Venmo

- Cash

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